Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments are processed by Square.com or Stripe through their industry leading secure credit card processing platform. 

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day For all products in stock. For any products on backorder, one of our customer service Reps will contact you to let you know the eta of the product being back in stock and if you want to wait for it or should we refund the product.

We strive to ensure our customers are satisfied with every purchase, although we understand that sometimes things happen. You can return most unopened, unused products within 30 days of receiving it.

Delayed / Lost Packages:

Over 99% of the time, our packages arrive on time with no delays. On occasion, a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package.

For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.

We are not responsible for any package being stolen off your doorstep or mailbox. 

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.